Frequently asked questions
Quick answers about ordering from Sajjad Jani Mart: payment, delivery, tracking, replacements and our products.
Do you offer Cash on Delivery?
Yes. Cash on Delivery is available all over Pakistan. COD orders have 4% COD charges. Pay in advance by bank transfer, JazzCash or Easypaisa to skip them.
How much is delivery and how long does it take?
Shipping depends on the parcel weight, starting at Rs 225 for up to 1 kg, plus 16% GST on the shipping amount. PostEx delivers in 3 to 5 working days (5 to 7 for parcels over 4 kg).
How do I pay in advance?
Choose bank transfer, JazzCash or Easypaisa at checkout. After placing the order you'll see our account details. Send the amount and upload the screenshot on your order page or on WhatsApp.
My honey has crystallised. Is it pure?
Yes. Raw honey naturally crystallises in cool weather. Place the bottle in lukewarm (not hot) water and it will turn liquid again.
How can I check your haldi is pure?
Do the paper test: rub a pinch on white paper. Pure turmeric leaves a bright yellow mark; added colour leaves an oily, reddish tint.
What if my parcel arrives damaged or wrong?
Record an unboxing video and send it with your order number on WhatsApp 0315-9222203 (or use Report a problem in your account). We verify within 1 to 2 working days and send a replacement.
How do I track my order?
Use the Track order page with your order number and phone number. You'll also get your PostEx tracking number on WhatsApp once the parcel is booked.
Do I need an account to order?
No. Guest checkout only needs your phone number. With an account (phone login, no password) you can see order history, re-order and save addresses.
Still have a question? WhatsApp us on 0315-9222203.