Returns & replacement policy
Your satisfaction matters to us. If something arrives damaged, defective or wrong, we'll replace it.
When do you replace an item?
We replace an item free of charge when:
- The item arrived damaged or leaking.
- The item is defective.
- You received the wrong item.
How do I request a replacement?
- Record an unboxing video while opening your parcel. We need it to verify the issue.
- Send the video with your order number on WhatsApp 0315-9222203, or use Report a problem in your account.
- Our team verifies the request within 1 to 2 working days and arranges your replacement.
What is not covered?
- Return shipping, where needed, is paid by the customer.
- Used items, or items damaged by the customer, are not eligible.